Who we are

Solving problems, changing lives [our mission]

Wiltshire Citizens Advice is an independent, local charity committed to helping people find a way forward and overcome the problems they face.

We do this by providing free, confidential advice and by campaigning to make society fairer for everyone.

Helping the people of Wiltshire successfully deal with life's problems

Wiltshire Citizens Advice is a registered charity and a member of the National Association of Citizens Advice Bureaux - the UK’s largest advice charity. Nationally there are around 28,500 people who work for the service, over 21,000 of them are volunteers. Wiltshire Citizens Advice is run with the support of nearly 120 volunteers and more than 50 paid staff.

Through the training, information systems and operational support provided by Citizens Advice we are equipped to deliver the highest quality advice to residents in our local community. In turn, client evidence submitted by us alerts Citizens Advice to widespread problems that require action at a national level.

Read real stories from the frontline and see how we've made a difference to the lives of people.

What we do

Advice and Information

We believe no one should be held back by a lack of advice. That’s why we provide quality, free, independent, confidential and impartial advice for everyone when they need it, in the way they want it.

Our advice helps people resolve their legal, money, debt, benefit, employment, housing, consumer, discrimination and other issues.

Advice may be given face-to-face, by email or by phone. Trusted information can also be accessed 24/7 via our self-help website citizensadvice.org.uk.

Campaigning for change

We also use what we see and hear to prevent problems in the first place. The stories clients share give us a unique insight into the problems faced by people in the UK. With over two million clients seen nationally each year it's the kind of evidence that's hard to ignore; it's all too apparent when policies and services cause people problems.

We see it as our responsibility to create a public debate around these issues and speak up.

For more information about our current campaigns and recent successes, or to support our campaigns to change things for the better go to our campaigns section.

Accountability

Quality Assurance

As a member of the National Association of Citizens Advice Bureaux, Wiltshire Citizens Advice is regularly audited to ensure compliance with Citizens Advice membership standards and quality of advice standards. At our most recent audit Wiltshire Citizens Advice was awarded the Advice Quality Standard.

Client agreement

Our Client agreement (available to download, below) sets out the service every client can expect from Wiltshire Citizens Advice.

Wiltshire Citizens Advice Client Agreement

Regulation

As a registered charity, Wiltshire Citizens Advice is also regulated by the Charity Commission. Our charity registration number is 1062219.

For debt and credit services we are authorised and regulated by the Financial Conduct Authority. FRN: 617798.

We are registered with the Information Commissioner's Office under reference no: Z5599203 and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. You can find out more about how your personal data will be processed and stored in our Privacy Policy.

We have a complaints handling procedure. You can find more information on the Citizens Advice website, or you can contact us to request a copy of our complaints leaflet to be sent to you.