Partnership working

Wiltshire Citizens Advice work in partnership and collaborate with a number of organisations to ensure that people in our local community who need our help and support receive the highest possible quality advice services. 

  • Wiltshire Council 

  .Wiltshire_Council_logo_Working in Partnership

 
  
 
We are a formal partner of Wiltshire Council, who fund the majority of our core service.
 
We are also funded, or partly funded via Wiltshire Council to provide the following projects:

  • Carers

Our Carers Project, funded by Wiltshire Council and the CCG, works closely with Carer Support Wiltshire to provide benefit and money advice to people who are caring for someone in a non professional capacity, often a family member but sometimes a friend or neighbour.
  • Multiply
Through Wiltshire Council, we are funded to provide money and budgeting advice, as part of the Multiply programme to help adults improve their numeracy skills. 
  • Resettlement Project
This project provides debt and benefit advice to families recently relocated to the UK under the Syrian Vulnerable Persons Resettlement Scheme. Wiltshire Council provides the overarching support and co-ordinates a series of agencies. In addition to advice and casework, we administer and distribute the initial financial support available to the families.
  • Carers Together Wiltshire

Carers Together Wiltshire Logo webWe’re are also part of a new partnership providing tailored support to unpaid carers across Wiltshire under the umbrella ‘Carers Together Wiltshire’. Wiltshire Council and Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board have commissioned Age UK Wiltshire in a consortium with Alzheimer’s Support, Citizens Advice Wiltshire, Community First, Wessex Community Action and Wiltshire Service Users Network’ to provide a range of support services to adult unpaid carers. Find out more about Carers Together Wiltshire here.

 
 We are also funded by other organisations to provide specific projects, these include:
  • Macmillan
Macmillan logo 1
 
This project provides welfare benefits advice to people affected by cancer.
 
  • MaPS Debt Advice Project

Citizens Advice is one of the lead agreement holders for the Money and Pensions Service (MaPS) funded debt advice project. Since 2017, we have been funded to deliver this service locally.

  • MS Society
This project, funded by the MS Society, provides benefits advice to people in Wiltshire affected by Multiple Sclerosis (MS), including their families and immediate carers.
  • National Lottery
The National Lottery Community Fund LogoWe have received an award from The National Lottery Community Fund, which distributes money raised by National Lottery players for good causes, for a project supporting young people under 25 and people with low level poor mental health, principally with debt, benefits, and housing issues. 
  • Pension Wise

Pension Wise is a guidance service set up to help people understand their options under the pension freedoms. We deliver Pension Wise appointments in a number of locations, including Bristol, Swindon, Yate as well as the main areas of Wiltshire, to people aged 50 and over, with a defined contribution pension. Pension Wise is now part of MoneyHelper.

  • Surviving Winter Campaign

We are funded by Wiltshire Community Foundation as part of the Surviving Winter campaign, which has been running since 2010, supporting elderly and vulnerable people keep warm and safe during the winter months. 

  • Trussell Trust
We provide debt, benefits and budgeting advice at local foodbanks, including:

- Salisbury Foodbank (including Amesbury)

- Malmesbury & District Foodbank (including Cricklade Foodbank)

- Devizes & District Foodbank

  • Wiltshire Community Foundation and the NHS Integrated Care Board’s Health Inequalities Fund (Wiltshire)

CombinedWe've recently received a grant from Wiltshire Community Foundation and the NHS Integrated Care Board’s Health Inequalities Fund (Wiltshire). They support projects that help people overcome barriers to healthier lives, improve physical and/or mental wellbeing and show how local community projects make a difference to health outcomes, particularly in areas with higher health inequalities. This grant will support a project providing advice to the users of Melksham foodbank, with the aim of improving mental and physical health outcomes through resolving issues that affect health, such as low incomes, housing and employment issues. 

  • Wiltshire Money

Wiltshire Citizens Advice is also an active member of Wiltshire Money, the lead body for financial inclusion activity within the county. Wiltshire Money provides a strategic framework for local organisations to co-ordinate their work, develop collaborative partnerships and share lessons learnt. Essentially, it aims to help people make informed financial choices and be in control of their money.

 

We also receive funding from:

  • Chippenham Borough Lands Charity
  • Selwood Housing Association
  • Wessex Water
  • and many Town and Parish Councils in Wiltshire. 

We gratefully acknowledge all funding support.

You can find out more about our partnership work in our annual review. 
 
 

 

Contact us
Please use this form to get advice or to contact us.

We will usually respond to your enquiry by email, however sometimes we may need to call you (for example a foodbank request). We aim to respond to your enquiry within 5 working days, however during busy times it may take a little longer. Please check your junk and spam folders if you have not received a response.

If your enquiry is urgent, it’s usually better to call us on 0808 278 7995 (Lines are open Monday to Friday 9am to 4pm. Closed on public holidays).
For more ways to get advice, click here.

Note: We are only able to give advice to Wiltshire residents. If you live outside Wiltshire you can find your nearest Citizens Advice here.

Your personal information
We need to record information about you to help with your enquiry. We have a legitimate interest to do this. We collect and use your personal information to help with your problem, improve our services and tackle wider issues in society that affect people’s lives. We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy.

Your details
If you are contacting us on behalf of someone else (family member, friend etc), there is limited information we can provide. Please get them to contact us themselves to allow us to provide the best service.

Fields marked with ( * ) are required.
If you don’t have a phone or don’t want us to call you, please write N/A.
Special category personal data
We need your consent to record and use your special category data, which includes information about your ethnicity, health / disability, religion, sexual orientation, or trade union membership. We will only use this information for the purposes detailed in our data protection statement. Without this explicit consent we may not be able to give you full advice.
1500 characters left
Can we contact you for feedback? We want to make sure our service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.

We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.

If you agree to us getting in touch for feedback please let us know how you’d prefer to be contacted by ticking the boxes below.

I agree to Citizens Advice selecting me for feedback using my information and I give permission to be contacted for feedback by (please tick all that apply):