We help people over the phone, by email and web chat, where that works for them, while reserving our face to face support for when it's most needed.

However, we are not running a drop-in service, so we’re asking people to call us, or email us first. This way we can assess the best way of helping you, including booking an appointment when needed. It will also give people the opportunity to get the advice they need, or be signposted to the most appropriate service without having to travel. 
 
Please see below for details of how to contact us by phone, or you can email us

By phone

Advice is available from us over the phone through our freephone Adviceline.

Call us for free on 0808 278 7995
Lines are open:
9am to 4pm, Monday to Friday.
Closed on public holidays.

Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 144 8884

Call our debt helpline
Phone: 0800 240 4420

The debt helpline is available 9am to 5pm, Monday to Friday. It’s not available on public holidays.

Relay UK - if you can't hear or speak on the phone, you can type what you want to say to the debt helpline: 18001 then 0800 240 4420

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK. External link

Call costs
Calls to our Adviceline phone service and consumer helpline are free from mobiles and landlines. These numbers begin with 0800 or 0808.

Calls to numbers that begin with 03 cost the same as calling landline numbers that, begin with 01 and 02.
For more on call costs External link

In person

Service update: Autumn 2024
We are continuing to help people over the phone, by email and web chat, where that works for them, while reserving our face to face support for when it's most needed.
However, we are not running a drop-in service, so we’re asking people to ring, or email us first.
(See left / above for contact details)

Opening times and where to find us

Latest update on face to face services

Chippenham

Devizes

Salisbury

Trowbridge