Friends of Wiltshire Citizens Advice

Friends of Wiltshire Citizens Advice

Join our network of Friends 

Wiltshire Citizens Advice, as part of the local community needs to make sure that our services are tuned to local needs and that we account to the community for the way we provide those services.
 
Our network of local critical friends in business, in community groups and through individuals helps to keep us on our toes. For example, in seeking feedback on proposals to changes to our services.
 

Community Groups as Friends

 
We recognise the diversity of the population of Wiltshire. We want to seek the specialist knowledge of representative groups as Friends, to ensure that our services reflect their specific needs. Including, for example; minority ethnic communities, youth or older persons groups. 
 

Local businesses and other organisations as Friends

 
A key purpose of the Friends is to build relationships with businesses and corporate organisations in Wiltshire, to help them deliver their own Corporate Social Responsibility programmes. There are many opportunities to achieve this including volunteering specialist expertise in helping to deliver our service; sponsorship and partnerships. For example, an IT company in the north of the county has sponsored the development of our IT infrastructure and  provided skills training for our staff and volunteers.
 

Individuals as Friends

 
We recognise the importance of continuing to connect with clients, past volunteers and staff members, and people in our local communities who share our values and support our aims. Their knowledge and experience of Wiltshire Citizens Advice makes them great ambassadors and champions. 
 

Membership

Membership of the network is free of charge and open to any individual, corporate organisation, and community group that supports the overall aims of Wiltshire Citizens Advice.
 
Download our brochure below to find out more about the benefits of membership and to apply to become a Friend of Wiltshire Citizens Advice. 

Friends of Wiltshire Citizens Advice Leaflet

 

Contact us
Please use this form to get advice or to contact us.

We will usually respond to your enquiry by email, however sometimes we may need to call you (for example a foodbank request). We aim to respond to your enquiry within 5 working days, however during busy times it may take a little longer. Please check your junk and spam folders if you have not received a response.

If your enquiry is urgent, it’s usually better to call us on 0808 278 7995 (Lines are open Monday to Friday 9am to 4pm. Closed on public holidays, and over the festive period).
For more ways to get advice, click here.

Please note we will be closed over the festive period from noon on Tuesday 24 December 2024 and will reopen on Thursday 2 January 2025 at 9am. You can still send us your enquiry using this form during the festive period; and we will reply when we reopen.

Note: We are only able to give advice to Wiltshire residents. If you live outside Wiltshire you can find your nearest Citizens Advice here.

Your personal information
We need to record information about you to help with your enquiry. We have a legitimate interest to do this. We collect and use your personal information to help with your problem, improve our services and tackle wider issues in society that affect people’s lives. We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy.

Your details
If you are contacting us on behalf of someone else (family member, friend etc), there is limited information we can provide. Please get them to contact us themselves to allow us to provide the best service.

Fields marked with ( * ) are required.
If you don’t have a phone or don’t want us to call you, please write 000.
Special category personal data
We need your consent to record and use your special category data, which includes information about your ethnicity, health / disability, religion, sexual orientation, or trade union membership. We will only use this information for the purposes detailed in our data protection statement. Without this explicit consent we may not be able to give you full advice.
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Can we contact you for feedback? We want to make sure our service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.

We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.

If you agree to us getting in touch for feedback please let us know how you’d prefer to be contacted by ticking the boxes below.

I agree to Citizens Advice selecting me for feedback using my information and I give permission to be contacted for feedback by (please tick all that apply):