Volunteering

Learn new skills.

Gain confidence.

Make a difference.

The majority of the people at your local Citizens Advice are volunteers.

As a volunteer you will have the opportunity to work with a fantastic team in a role that can really help to make a difference.

We provide training and ongoing support to all our volunteers.

Interested? Why not get involved?

To apply to volunteer for any of our opportunities please download and complete our Volunteer Application Form below:

Volunteer application form

Alternatively please email: This email address is being protected from spambots. You need JavaScript enabled to view it. and we will send you a copy of our Volunteering Pack.

Volunteering roles

To find out more about volunteering with us and the different opportunities we have please click on the links to the roles in the list below:

- Volunteer Adviser
- Volunteer Administrator
- Volunteer Receptionist
- Volunteer Campaign Worker
- Volunteer Trustee Board Member

Alternatively, download our volunteering factsheets:

volunteer recruitment factsheets

Volunteer Advisers

We are currently recruiting for Volunteer Advisers.

Attention all law students

If you train as an adviser, you may be able to get up to six months off your solicitor training contract!

Volunteer Adviser
read more about training as an adviser

Volunteer Adviser

Being an adviser is a very varied role. As an adviser you will:

Interview clients at drop-in sessions and appointments in the bureau, over the phone and at outreach sessions
Give information from the CAB electronic information system and other sources
Give advice in explaining the choices and consequences the client faces
Give practical help by writing letters, making phone calls, completing forms, doing calculations and even representing clients at tribunals
Refer clients to other agencies if they are better placed to help
Keep records of all clients’ cases
Prevent future problems by identifying issues that affect a lot of clients

read more about training as an adviser

You don’t need any particular qualifications or experience to train as an adviser. All sorts of people are CAB advisers. You need to:

Be good at listening
Be able to work in a team
Be able to read and write English, and do basic maths
Be open–minded and non-judgemental
Enjoy helping people

Support every step of the way

Advisers don’t need to know it all! We provide all trainee advisers with a comprehensive accredited training programme that will give you the skills you need to deliver a high quality service to clients. Our up-to-the-minute electronic information system contains most of the information you will need when advising clients.

You won’t be left alone after you are trained. There will always be a more experienced adviser, who will give you support, advice and guidance.

You could do this role if you are available to volunteer for approximately 10 hours a week for at least 12 months.

For a detailled specification including the main duties, personal skills and qualities that a volunteer adviser needs please download the Volunteer Adviser Role file below:

Volunteer Adviser

More volunteering roles:

Volunteer Administrator
As a CAB volunteer administrator you would ensure the smooth running of a bureau including:

word processing
file management
arranging events
using databases and spreadsheets
answering emails and phone calls
updating local information.

Volunteer Receptionist
Receptionists are the public face of the CAB. They are the main link between the public and the bureau. This role would suit people who are methodical, organised and patient. As a receptionist, you would:

Greet clients and make them feel comfortable
Arrange appointments and anwer phone calls
Provide information on the Citizens Advice service
Manage the waiting room
keep records.

Volunteer Trustee Board Member
This could be the voluntary role you are looking for to play a key role in a vital community organisation.

manage and plan the bureau's overall strategic direction
act as employer for paid staff
manage the bureau's finances
ensure the bureau complies with the law
are responsible for premises, insurance and equipment.

September 2020: we are currently looking for people to join our Board of Trustees - find out more.

Volunteer Campaign Worker
By using evidence collected from the clients the bureau helps, you could help bring about changes in local and national policies and services which can benefit everyone, even those who have never used a CAB.

complete and collate evidence forms recording clients problems
identify and raise relevant issues in the bureau
train staff and volunteers in identifying issues and completing evidence forms
conduct research and write reports
get involved in media campaigning
liase with other bureaux and agencies.

How to apply to become a volunteer with Wiltshire Citizens Advice

To volunteer for any of the above roles please download and complete our Volunteer Application Form below:

Volunteer application form

Alternatively please email: This email address is being protected from spambots. You need JavaScript enabled to view it. and we will send you a copy of our Volunteering Pack.

Paid work

If we have a vacancy for paid work, it will be advertised on our Job Vacancies page.

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