Links to useful online advice and information, including other organisations and websites that can help

Family and relationships

  • Web Link General advice about family matters
    Hits: 1015

    Find out what your rights are if your relationship has broken down, for example whether you can stay in the family home or who the children should live with.

    You can also find out how to deal with things like making a will, registering a birth or changing your name, and where else to go for help.

  • Web Link Ending a relationship
    Hits: 1000

    Find out how to end a relationship and sort out things like money, children and your home.

  • Web Link Death and wills
    Hits: 1117

    When someone dies there are many decisions and arrangements to make. These can be difficult in a time of grief.

    Find out what you need to do after someone has died, including who to inform and how to arrange the funeral. You can also find help with what to do about the person’s financial affairs and their will.

  • Web Link Looking after people
    Hits: 1025

    You may need community care services if you are older, disabled or ill.

    These pages explain how you can find out what services are available and how you can get them.

    You can also find out about local authority services for children in need and what happens when a child goes into care.

Contact us
Please use this form to get advice or to contact us.

We will usually respond to your enquiry by email, however sometimes we may need to call you (for example a foodbank request). We aim to respond to your enquiry within 5 working days, however during busy times it may take a little longer. Please check your junk and spam folders if you have not received a response.

If your enquiry is urgent, it’s usually better to call us on 0808 278 7995 (Lines are open Monday to Friday 9am to 4pm. Closed on public holidays).
For more ways to get advice, click here.

Note: We are only able to give advice to Wiltshire residents. If you live outside Wiltshire you can find your nearest Citizens Advice here.

Your personal information
We need to record information about you to help with your enquiry. We have a legitimate interest to do this. We collect and use your personal information to help with your problem, improve our services and tackle wider issues in society that affect people’s lives. We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy.

Your details
If you are contacting us on behalf of someone else (family member, friend etc), there is limited information we can provide. Please get them to contact us themselves to allow us to provide the best service.

Fields marked with ( * ) are required.
If you don’t have a phone or don’t want us to call you, please write 000.
Special category personal data
We need your consent to record and use your special category data, which includes information about your ethnicity, health / disability, religion, sexual orientation, or trade union membership. We will only use this information for the purposes detailed in our data protection statement. Without this explicit consent we may not be able to give you full advice.
1500 characters left
Can we contact you for feedback? We want to make sure our service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.

We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.

If you agree to us getting in touch for feedback please let us know how you’d prefer to be contacted by ticking the boxes below.

I agree to Citizens Advice selecting me for feedback using my information and I give permission to be contacted for feedback by (please tick all that apply):