Citizens Advice Wiltshire

Latest service update - Autumn / Winter 2024

We’re a local charity that gives advice over the phone, by email and on web chat, while reserving our face to face support for when it's most needed.

However, we are not running a drop-in service, so please call us, or email us first. This way we can work out how best to help.

Here’s how to get in touch...

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How can we help?

whatever the problem, we're here Get advice online

Get advice by phone

Call freephone 0808 278 7995
Lines are open 9am to 4pm Monday to Friday
Or email us

More from us

More news

Campaigns

We use our clients' experience to campaign for positive change, locally and nationally. See our latest campaigns, read our research and find out about the impact of our advice.

Campaigns

Opening times and where to find us

Latest update on face to face services

Chippenham

Devizes

Salisbury

Trowbridge

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Our highly trained volunteers come from a range of backgrounds and help with everything we do. 

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Have we helped?

When we promote our work to the people who need us and the people who fund us, we rely on being able to tell real-life success stories about the difference we’ve made to people’s lives.

Your stories

Contact us
Please use this form to get advice or to contact us.

We will usually respond to your enquiry by email, however sometimes we may need to call you (for example a foodbank request). We aim to respond to your enquiry within 5 working days, however during busy times it may take a little longer. Please check your junk and spam folders if you have not received a response.

If your enquiry is urgent, it’s usually better to call us on 0808 278 7995 (Lines are open Monday to Friday 9am to 4pm. Closed on public holidays, and over the festive period).
For more ways to get advice, click here.

Please note we will be closed over the festive period from noon on Tuesday 24 December 2024 and will reopen on Thursday 2 January 2025 at 9am. You can still send us your enquiry using this form during the festive period; and we will reply when we reopen.

Note: We are only able to give advice to Wiltshire residents. If you live outside Wiltshire you can find your nearest Citizens Advice here.

Your personal information
We need to record information about you to help with your enquiry. We have a legitimate interest to do this. We collect and use your personal information to help with your problem, improve our services and tackle wider issues in society that affect people’s lives. We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy.

Your details
If you are contacting us on behalf of someone else (family member, friend etc), there is limited information we can provide. Please get them to contact us themselves to allow us to provide the best service.

Fields marked with ( * ) are required.
If you don’t have a phone or don’t want us to call you, please write 000.
Special category personal data
We need your consent to record and use your special category data, which includes information about your ethnicity, health / disability, religion, sexual orientation, or trade union membership. We will only use this information for the purposes detailed in our data protection statement. Without this explicit consent we may not be able to give you full advice.
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Can we contact you for feedback? We want to make sure our service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.

We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.

If you agree to us getting in touch for feedback please let us know how you’d prefer to be contacted by ticking the boxes below.

I agree to Citizens Advice selecting me for feedback using my information and I give permission to be contacted for feedback by (please tick all that apply):