Thanks to the tireless dedication of our staff and volunteers we have continued giving advice to those in need throughout the coronavirus pandemic.

Following the closure of our offices the team quickly rallied to ensure as many people as possible could be helped over the phone or by email.

Whilst Volunteers’ Week, which runs from 1 to 7 June, may feel different this year Citizens Advice Wiltshire wants to thank volunteers for their contribution not only during this exceptional time, but throughout the year. We simply couldn't do what we do without them.

From advisers and receptionists to campaigners and trustees, around 100 people volunteer their time, skills and knowledge at Citizens Advice Wiltshire contributing around 600 hours each week. 

In the last year, Citizens Advice Wiltshire has helped more than 18,000 people with over 45,000 problems, such as debt, housing, benefit and employment issues. 

Ross, who has been volunteering with her local Citizens Advice for the past 16 years, said:  

“I decided to volunteer following my early retirement because I considered that I had knowledge and skills that I could transfer to this advice role. In so doing, I have acquired a lot of useful information to use in my own life.”

Ross is also a very active member of their Research and Campaigns team, which aims to identify policies and procedures that impact negatively upon peoples' lives and then works to get these changed.   

Although Ross, who like all her Citizens Advice Wiltshire colleagues is currently providing advice while based at home, is missing the camaraderie at her local office, she added:

“Covid19 has thrown up a whole range of additional problems for people about which they need support.”

Jim, who also volunteers as an adviser with Citizens Advice Wiltshire, said:

“By volunteering I have an opportunity to give back to my local community and assist those people to possibly have an improved lifestyle.

“Volunteering from home has its challenges but not to the same level or depth that I hear from people who are affected by issues they seek assistance in resolving.” 

Suzanne Wigmore, Chief Officer at Citizens Advice Wiltshire said:

“Throughout the year our wonderful volunteers contribute their time and energy to make a huge difference to people’s lives and help keep our vital service running.

“Whether they have been able to continue in their role recently, or have paused their volunteering, their support throughout the year has been truly invaluable.

“I cannot thank them enough for their continued dedication. We really couldn’t do it without them.”

You can find out more about volunteering with Citizens Advice Wiltshire here.

 Published: Friday 29 May 2020.