staff group

Updated 14th January 2021

Help to Claim  - Best Practice Lead 

Salary : £28,560 F.T.E for up to 0.8 FTE £23,157

Location: Wiltshire

Hours : 30 hours per week

Term: Fixed until 31st March 2022

Wiltshire Citizens Advice is part of the network which delivers the Help to  Claim Service which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

 As part of this, there is a national network  of Best Practice Leads, to gather and share learning about how Universal Credit and the Help to Claim service is   performing, develop relationships with relevant local stakeholders and share   ideas and best practice. 


  The role will work across a Jobcentre Plus district in Dorset, Hampshire, WIltshire  and the Isle of Wight area to improve       people’s experience of Universal Credit and Universal Support as well as feed into the wider Best Practice Lead network   and work of national Citizens Advice.

 You can be based anywhere in the region but must have the ability to travel to  Wiltshire approximately 1 day per week. 

Closing date for applications: 1st February 2021 5pm

Interviews: 11th February 2021 - online

To discuss this role please contact CEO This email address is being protected from spambots. You need JavaScript enabled to view it.​ or download an application pack here:


 If you are interested in volunteering with Wiltshire Citizens Advice or would like to find out more about volunteering opportunities please go to our volunteering page.

We welcome and encourage expressions of interest from all backgrounds and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce.

Wiltshire Citizens Advice (Charity no 1062219)