Friends of Wiltshire Citizens Advice

Friends of Wiltshire Citizens Advice

Join our network of Friends 

Wiltshire Citizens Advice, as part of the local community needs to make sure that our services are tuned to local needs and that we account to the community for the way we provide those services.
 
Our network of local critical friends in business, in community groups and through individuals helps to keep us on our toes. For example, in seeking feedback on proposals to changes to our services.
 

Community Groups as Friends

 
We recognise the diversity of the population of Wiltshire. We want to seek the specialist knowledge of representative groups as Friends, to ensure that our services reflect their specific needs. Including, for example; minority ethnic communities, youth or older persons groups. 
 

Local businesses and other organisations as Friends

 
A key purpose of the Friends is to build relationships with businesses and corporate organisations in Wiltshire, to help them deliver their own Corporate Social Responsibility programmes. There are many opportunities to achieve this including volunteering specialist expertise in helping to deliver our service; sponsorship and partnerships. For example, an IT company in the north of the county has sponsored the development of our IT infrastructure and  provided skills training for our staff and volunteers.
 

Individuals as Friends

 
We recognise the importance of continuing to connect with clients, past volunteers and staff members, and people in our local communities who share our values and support our aims. Their knowledge and experience of Wiltshire Citizens Advice makes them great ambassadors and champions. 
 

Membership

Membership of the network is free of charge and open to any individual, corporate organisation, and community group that supports the overall aims of Wiltshire Citizens Advice.
 
Download our brochure below to find out more about the benefits of membership and to apply to become a Friend of Wiltshire Citizens Advice. 

Friends of Wiltshire Citizens Advice Leaflet

 

Contact us
Please use this form to contact us, or to get advice by email.

We aim to respond to your enquiry within 5 working days, however during busy times it may take a little longer. If you don’t get a reply in your inbox, please check your spam or junk folder.

To contact us for advice by phone, call: 0808 278 7995
(Monday to Friday 9am to 4pm. Closed on public holidays).

Or for more ways to get advice click here.

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Your personal information

When you provide us with personal information, for example, when using this form to contact us, we take steps to ensure that your information is treated securely.

We need to record information about you to help with your enquiry. We have a legitimate interest to do this.

We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy (this will open in a new window, so that any information you have already added to this form will be kept in this window)

We need your explicit consent to keep some information, including your ethnicity, religion, health conditions, sexual orientation, and trade union membership.

If you agree, we’ll use this information, which is known as ‘special category personal data’ to:
● give you advice
● help us gather data to improve our service
● support our research in a way that you can’t be identified

For example, if you need advice about claiming certain benefits, you may want to tell us about health problems you have which may be relevant to your enquiry.

By ticking the boxes below you consent to Citizens Advice recording the special category personal data you choose to provide Citizens Advice.

We’ll make sure all your information is kept safe and secure.

Yes, I consent to you holding information on my (please tick all of those you agree to):
Can we contact you for feedback?

We want to make sure our service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.

We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.

If you agree to us getting in touch for feedback please let us know how you’d prefer to be contacted by ticking the boxes below.

I agree to Citizens Advice selecting me for feedback using my information and I give permission to be contacted for feedback by (please tick all that apply):