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Citizens Advice Wiltshire

Latest service update
June 2022

We're giving advice over the phone, by email and on web chat, while reserving our face to face support for when it's most needed.

However, we are not running a drop-in service, so please call us, or email us first.

Here’s how to get in touch...

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Lines are open 9am to 5pm Monday to Friday Or email us

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Latest update on face to face services

We’re continuing to help people over the phone, by email and web chat, where that works for them, while reserving our face to face support for when it's most needed. 

However, we will not be running a drop-in service, so please ring us, or email us first.

Chippenham
3 Avon Reach, Monkton Hill
Chippenham SN15 1EE
 
We’re continuing to help people over the phone, by email and web chat, where that works for them, while reserving our face to face support for when it's most needed. 
 
However, we won’t be running a drop-in service, so ring us, or email us first.
Devizes
New Park Street, Devizes SN10 1DY
 
We’re continuing to help people over the phone, by email and web chat, where that works for them, while reserving our face to face support for when it's most needed. 
 
However, we won’t be running a drop-in service, so ring us, or email us first.
Salisbury
Five Rivers Health & Wellbeing Centre,
Hulse Road, Salisbury SP1 3NR
 
We’re continuing to help people over the phone, by email and web chat, where that works for them, while reserving our face to face support for when it's most needed. 
 
However, we won’t be running a drop-in service, so ring us, or email us first.
Trowbridge
Trinity House
Bryer Ash Business Park
(next to the train station)
Trowbridge
BA14 8HE
 
We’re continuing to help people over the phone, by email and web chat, where that works for them, while reserving our face to face support for when it's most needed. 
 
However, we won’t be running a drop-in service, so ring us, or email us first.

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Please use this form to contact us, or to get advice by email.

We aim to respond to your enquiry within 5 working days.

To contact us for advice by phone, call: 0800 144 88 48 (Monday to Friday 9am to 5pm. Closed on public holidays).

Or for more ways to get advice click here.

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When you provide us with personal information, for example, when using this form to contact us, we take steps to ensure that your information is treated securely.

We need to record information about you to help with your enquiry. We have a legitimate interest to do this.

We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy (this will open in a new window, so that any information you have already added to this form will be kept in this window)

We need your explicit consent to keep some information, including your ethnicity, religion, health conditions, sexual orientation, and trade union membership.

If you agree, we’ll use this information, which is known as ‘special category personal data’ to:
● give you advice
● help us gather data to improve our service
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For example, if you need advice about claiming certain benefits, you may want to tell us about health problems you have which may be relevant to your enquiry.

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We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.

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